| Hours Per Month |
1 Hour Per Month |
5 Hours per Month |
| When Service Begins |
After Web site is Complete |
After Web site is Complete |
| Phone Consultation |
Yes, but consumes maintenence time |
Yes, but consumes maintenence time |
| Priority Response Service |
Standard Wait Times (<=1 Bus Day) |
Head of Queue Priority (<=4 Hours) |
| Text Editing |
Yes |
Yes |
| Broken Link Repair |
Yes |
Yes |
| Image Editing |
No |
Yes |
| Database Diagnostic & Repair |
No |
Yes, capped at 2 hours |
| New Web Based Page Install |
Yes |
Yes |
| Script Install / Dev / Fix |
No |
Yes, capped at 2 hours |
| Navigation Changes |
No |
Yes, capped at 2 Hours |
| Maintain Online Store |
No |
Yes |
| Product Change |
Yes (Customer-provided images) |
Yes (Customer-provided images) |
| Form Dev / Install / Fix |
Fix only |
Yes (within available maintenence time) |
| Structural Changes |
Quote Only |
Quote Only |
| osCommerce Troubleshooting |
No |
Yes |
| Training |
Yes |
Yes |
| Training |
Yes |
Yes |
